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Help and support
Do you have a question about Be useful or a problem with the app? Write to us: evreniadiskyriakos@gmail.com. We will get back to you as soon as possible. Please tell us your device, the app version and what exactly happened. We answer in English or German.
Language
The app is available in English, German, Spanish, French, Portuguese, Chinese, Hindi, Indonesian, Arabic, Urdu, Russian, Bengali, Swahili, Turkish, Vietnamese, Persian, Hausa, Japanese, Korean, Thai, Tamil, Telugu, Amharic, Greek, Marathi, Punjabi, Italian, Gujarati, Polish, Kannada, Dutch, Ukrainian, Romanian and Czech. It follows your device language and appears in English for other languages. You can change it in the app under Account → “Language”.
Sign-in
Forgot password: Tap “Forgot password?” on the sign-in screen or open the page Reset password.
No confirmation email: Check your spam folder. You cannot sign in without a confirmed email address.
Subscriptions (Plus, Pro, Pro Max)
iPhone and iPad: Subscriptions run through your Apple Account. You can cancel or change them in Settings → your name → Subscriptions or in the app under Account → “Manage subscriptions”. After switching devices, Account → “Restore purchases” restores your subscription.
Android: Subscriptions run through Google Play. You can cancel or change them in the Google Play subscriptions section or in the app under Account.
A subscription applies to your Be useful account, regardless of the device. A running subscription remains usable until the end of the paid period. Deleting the Be useful account does not cancel a subscription.
Refunds
Refunds are handled by the store you bought from: at Apple via reportaproblem.apple.com, at Google Play in the order history of your Google account. For your statutory right of withdrawal, see the information on the right of withdrawal.
Delete account
In the app under Account → “Danger zone” → “Delete account”. After confirming with your password, your account, profile, messages and pictures are deleted immediately. Without the app, use the page Delete account.
Report content
In a conversation, choose “Report / Block”; for a profile in the member list, choose “Report”. How we review reports is described under Reports and moderation.
Notifications
You switch notifications about new messages on or off in the app under Account. They never contain the message text.